Rodent Regatta

Om Malik links us to a report on the status of some cable system upgrades. I’m on Time Warner’s Roadrunner service for most of my needs.

While speeds are good, reliability, dependability and customer service are woefully inadequate. Too many customer service people are merely there to appease. With virtually any outage they are as in-the-dark about what, where, when, how and why as the caller.