11 August 2003
Some good news and some bad news. The Pavilion zt1290 was delivered a few minutes before 3:00 p.m. today by FedEx. It required 9 tries to boot to a stable desktop in Windows XP Professional.
I bought this computer brand new in July of 2002. I paid $2450.00 for it plus $207.50 which is the sales tax for Memphis and the State of Tennessee. That’s $2657.50 for a laptop that cannot be shut down without requiring at least 5 to 15 retries to get it to boot up. Once up and running it does fine and there are things I like about it; otherwise, I wouldn’t have bought it.
Knowing what I know now, I’ll do everything possible to avoid purchasing anything from HP again. More importantly, I intend to use any influence I can muster to encourage others to buy other brands of products – regardless of the product category they may be needing.
HP’s form included with the laptop said they ”duplicated the failure,” and they replaced the Switchboard PCA. Yet, this laptop will not start up correctly.
In a few minutes the calls will resume to 970.635.1000.
With each passing moment I find myself taking pleasure in stories such as this one that exposes a few of the cracks in HP’s foundation.
Filed under: The Hp Way