Plan-Do-Study-Act

20 July 2003

Two articles at Boxes and Arrows caught my eye recently. Both have relevance to an overall process of designing and developing a new information system. In small to medium-sized businesses, often where there is not an I.T. department, the need to properly match the information systems of the business to its various constituencies is paramount.

Dirk Knemeyer has written an article titled Information Design: The Understanding Discipline. In it he explains the roles, functions and definitions associated with information design. Whether building a new supply-chain system or improving a company’s web site, information design plays a part in the overall process.

The second article is by Erin Malone. It’s titled The Power of Process, The Perils of Process. Erin talks about her own process and then cautions against process-for-the-sake-of-process. Wise advice.

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