Quality in the New Year

31 December 2006

Sometimes I find myself wishing I could be more positive about goods and services that I spend money on. More accurately, I wish I could bring myself to spare loyal readers the grimy details. Alas, I can’t.

Regular readers are well aware of The HP Way and how After Hours ships the wrong sizes of clothes for the most important events in a person’s life. It’s tiresome to write about such atrocious service, but cathartic and necessary.

On December 8 Amazon took an order for a camera. I didn’t realize at the time that they were “farming the order out” to TigerDirect. Worse, TigerDirect was backordered. None of that stopped these two companies from billing my credit card and going completely silent. When I finally inquired I got a string of differing delivery dates and promises.

When I attempted to cancel the order, I was given a couple of email lectures followed by a return authorization. Why would I need a return authorization when TigerDirect is backordered and I never received the camera?

Finally, when I suggested that TigerDirect simply cancel my order, they went silent again. Please understand that this is all about $129.99 plus $7.24 for shipping which has already been charged to my credit card. In other words, it ain’t about the money, it’s about the lousy service and misrepresentations. Hint to both companies: Christmas has come and gone!

We’ll see whether Amazon and/or TigerDirect are willing to make good on this mess. As for not reporting these matters in the New Year, fugedaboudit.

If your company is clueless (and careless) about quality, the public (including my 7 readers) deserves to know.

UPDATE: For those who want to read a little more about Tiger Direct and the parent (public) company, follow this link and then, this one. Here’s a quote:

Users at several Internet scam-reporting message boards report that TigerDirect and its sister organization OnRebate.com deliver shoddy equipment or fail to pay promised large rebates on items. Support requests by e-mail and phone are refused or delayed. The Better Business Bureau has given TigerDirect an “unsatisfactory” rating for its performance in these matters. These allegations also exist against its twin site (in design and merchandise), globalcomputer.com. A website named TigerDirectSucks.org carries pro and con messages about the company, including what purport to be postings from ex-employees.

Oh, by the way, HAPPY NEW YEAR!

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