20 April 2005
No, I cannot solve the problem you created over the last two years in ten minutes. No, your impatience doesn’t intimidate me. No, you don’t have (self-diagnosed) adult ADD—you are simply rude or don’t understand the skill of listening. No, the fact that you think you are more important than anyone else doesn’t impress me.
There is no instant pudding when it comes to improving your business operations. There are incredible results available to you as a result of sensibly applied methods. These methods require that you learn and practice some new approaches. They require you to focus—yes, for more than one hour—and think unemotionally about your business.
Power, prestige and position are your domain. Performance, facts and analytics are mine. One runs right down the middle in the rat race. The other is a ninety degree that takes you off the rat race course quickly. You choose.
Filed under: Quality