14 February 2005
An email from the Wall Street Journal this morning produced this:
Verizon agreed to acquire MCI for $6.75 billion in cash, shares and dividends, marking the end of the nation’s last independent long-distance giant.
The worst investments I ever made involved the telecommunications industry. The worst treatment as a customer I ever received involved the telecommunications industry.
Unfortunately, the call center which sits behind so many organizations is actually a creation of the telecommunications industry. Consequently, we have the worst providers of service in the entire world shaping the practices of countless other companies.
The telecommunications industry proves conclusively that the size of the organization doesn’t equate to knowing what they’re doing!
Filed under: Quality