7 July 2004
I wish I could point to James Lileks’s entry for today with sympathy. I cannot. The reason has nothing to do with ”esoteric toys.” It has nothing to do with privilege. The reason I can not muster sympathy is that he simply recounts the story that every one of us faces countless times each year.
Change the sewn-on name tags on the shirts. Change the logos painted on the service vans. Change from esoteric toys to pest control, plumbing or roof repair, and you’ll get identically the same story. America is dreadfully unprepared to do business.
The only difference in James Lileks’s case is he writes so well about the fiascos.
Filed under: Quality