The Nutshell

24 April 2004

Ted Shelton links to an article about the fundamental strength of voice-over-IP (VoIP) when compared to a phone company with no clue. Couple callous attitudes about customers with an unwillingness to believe a freight train is headed your way and you get the legacy telecos.

The unfortunate part of this trend is that it has been relatively slow-moving, but the methods, tactics, philosophies and self-interests of the traditional carriers hasn’t changed a bit. Arrogantly, they continue to use hardball sales tactics to sell their commodity offerings. Then, they don’t understand when their offices close or suffer huge cutbacks.

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