On Prevention

18 February 2004

Staying out of the quicksand is much better than getting a good deal on a towing contract.

Philip B. Crosby
from Creating the Reliable Organization

Trust me. It isn’t easy to create a reliable organization. Variation creeps in from all kinds of causes. The unexpected can cost you your reputation. The only way to develop a truly (long-term) reliable organization is to seek ways to prevent variation.

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