18 February 2004
Staying out of the quicksand is much better than getting a good deal on a towing contract.
Philip B. Crosby
from Creating the Reliable Organization
Trust me. It isn’t easy to create a reliable organization. Variation creeps in from all kinds of causes. The unexpected can cost you your reputation. The only way to develop a truly (long-term) reliable organization is to seek ways to prevent variation.
Filed under: Quality