Work That Shouldn't Be Necessary

9 January 2004

Well, I’ve just learned that for the second weekend in a row, I’m destined to watch a file server attempt to copy about a gigabyte of data in something approaching 16 hours. Following that pure human pleasure, I must watch the same server take another 12 hours to run a ”normal” installation from a CD.

At one point during mid-week, the server performed like you’d expect it to. The network administrator thought he had discovered the problem in a conflicting backup routine that was taking over the computer’s resources. That backup is not the issue today. The attempt to copy has already been running an hour and it’s not even 10% complete.

I hate computers! I vow never to allow computers to dominate my weekends, evenings, plans and enjoyment ever again! Ever.

* * * UPDATE * * * Part of the problem here is that there’s simply to much assumed knowledge. Software companies assume too much. Support people assume too much. Each of these people or companies write and speak in ”geek-speak.” They assume you know their vocabulary and you have the backdrop for the kinds of answers they provide. No wonder business people are so frustrated with I.T. and so many of I.T.’s failed projects. Learning to speak in ROI is the least of the problems facing technical people. I’ve got a degree in electrical engineering and can’t understand half of what some of these support people are saying.

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  1. Frank Patrick    11 January 2004, 11:01    #