7 December 2003
In an interesting article comparing commercial and military supply chains, we find this quote:
”In the military, there are no excuses-the consequences of not being at the right place at the right time can be disastrous,” Cohen says. Therefore, the military always focuses on a customer-centric performance metric. ”I think the commercial world often loses sight of the end customer.”It comes from Morris Cohen a professor in the Operations and Information Management Department at Wharton.
Filed under: Quality