How It Ought To Be

26 November 2003

Robert Scoble performed an admirable service when he posted some opinions about how retailing of computer products should be changed. I talked about it here.

Well, there’s more. Then, there’s more still on the topic of retailing tablet PC’s.

A little like political polls where no one you know has been polled, the decisions about how a retail establishment should be designed, trained and provisioned to serve customers are too often made in the ivory tower. Real people with real wishes would steer the ship a different direction!

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