26 November 2003
Robert Scoble performed an admirable service when he posted some opinions about how retailing of computer products should be changed. I talked about it here.
A little like political polls where no one you know has been polled, the decisions about how a retail establishment should be designed, trained and provisioned to serve customers are too often made in the ivory tower. Real people with real wishes would steer the ship a different direction!
Filed under: Quality