Improving Distribution Businesses

18 November 2003

When one considers all of the fads, methods and techniques that attempt to improve businesses, technology has to be considered. Virtually no improvement intiative can proceed without gathering metrics from the information system or without altering the information system to support the altered way of working.

Sometimes leaders make an attempt at improving a business by technology alone. Results of these projects are sub-optimal at best. This is particularly true if the changes are driven solely by the requirements placed on the processes by the new technology.

RFID is one of those technologies that may be a solution seeking a problem. Clearly, the acclaimed benefits are many. Also, the ”threats” have been well-documented. The truth will likely see many failed RFID projects simply because no clear statement of what we’re trying to improve ever gets made.

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