Wal-Mart Manages In Fits And Starts

10 July 2003

Wal-Mart is apparently no different from most other large organizations in starting something and, in only a matter of days, changing directions. The RFID right hand must have not known what the RFID left hand was doing!

I was once involved with an organization that spent months planning the move of over 180 associates to a new building. The people were moved over a weekend. On Tuesday of the following week, an executive (term used loosely) made the decision to move them back to another building.

The impact on morale, expenses and customer satisfaction was unbelievably harmful, but the exec got what he wanted.

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