Rodent Regatta

Yesterday was a travel day. Today is a day of catching up. There’s so much to do. Entries will be few and far between until this afternoon.

The good news is there’s a lot to talk about! In the meantime, you might want to take a look at this.

It meshes nicely with some of the thinking behind my ideas about the MTV-generation vs. the baby-boomers and what kinds of customer service will appeal to each. I have a McDonald’s story for you as well. More later.