Why Don't People Return Calls

10 April 2002

Why don’t people return calls or send thank you notes any more?


Meryl can’t get takers for free PR. More and more we’re seeing people who simply won’t return a call or an email. We’ve had clients and prospects that we’ve communicated with for months suddenly drop out of sight. No ”yes” or ”no” – just no willingness to communicate. Isn’t that a somewhat cowardly way to deliver ”bad” news? Job applicants seldom send thank you notes any more. Why is that? Is everyone really that busy? How much civility can we lose before…oh…you get the picture.

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