Rodent Regatta

Andrew Tobias got mistreated in this weblog yesterday. I wished him ill and I should not have. No, I didn’t hear from him; I just shouldn’t have done it. I was frustrated that he chose to comingle a story about his experiences with IBM’s customer service with some political shots he felt needed to be taken.

Today, he explains the resolution of the IBM customer service problems. As we so often find, IBM is full of people who care and want to help, but ”the system” they work in is flawed.

I’m glad that Andy’s problems are solved, and I hope IBM truly is working on their work processes. The company that is first to resolve issues like when to provide baby-talk instructions and when to work at a bit higher level will win this game.