Rodent Regatta

Dan points to customer service problems from time to time. Whether web-based or face-to-face, some forms of customer service are becoming more predictably unreliable. Fast food is one that has reached, after a 15 year decline, new lows. Could this turn around? Must fast food be a place where only the desensitized eat? It’s not so much a need for healthier menu selections or a cleaner restaurant – those are the basic table stakes to be in the game. These chains need to reassess what the term ”fast food” really means. What does one expect when they drive thru or walk up to the counter?

Britannica Online Store Ineptness [Dan Gillmor’s eJournal]

Six Sigma initiatives in the fast food industry could become one of the great growth industries of the next 20 years.