Rodent Regatta

I posed a question over the weekend about using Radio as what John Robb calls K-Logs. This post from Meryl brings me back to the notion that Radio could become an incredible knowledgebase product for small businesses. Around here, we define small as $5 to $50 million in sales or 10 to 100 people. The cost effectiveness of applying Radio and RCS to the collaboration needs of that kind of company seem incredible. How soon can we do it – how fast can I learn?

Freelance / Small Business Web Development. Many talented individuals are taking the freelance or small business leap into Web design. Webreference pointed to an article that shows the steps for a freelance project. From there, I… [meryl’s notes]

Connecting another dot in this picture, John reports that Dan Gillmor is doing a personal weblog, and Dan explains that it will be about customer service. I’ve worked for many years in the field of quality, customer service and business process design. In spite of endless investments in technology, many companies continue to deliver miserable customer service as a rule; and, others who pride themselves on great customer service have hideous lapses.
The other dot I’m connecting to all of this is Russ Lipton’s Speak in Your Own Voice. Clearly, I’ve got interests other than Radio. Much of my own weblog since January 13, 2002 (when I first started) has been about my experiences as I’ve attempted to learn Radio. I want to use Radio to write, but I also want to use Radio to help people and companies improve their lots in life. Some of those horrendous customer service stories might be prevented! Some owners and executives might get their eyes opened. Part of the challenge relates to corporate cultures that have developed around the personalities of founder/owners. Other aspects of solving the problems deal with things like, ”you can’t manage what you can’t measure, ” or ”what gets measured gets done.”
Lately, I’ve been really massaging the categories I have set up in Radio. I think it will become very useful to be able to separate posts between quality/customer service topics and information technology/weblog topics. So far, I’ve got 16 categories. They cover a broad spectrum of my interests. They represent my voice!