Rodent Regatta

WHATEVER YOU THINK ABOUT MICROSOFT
Glenn is exactly right – you get through, they help

Technology Briefing: Hardware. MICROSOFT ENTERS WIRELESS HOME NETWORKING [New York Times: Technology] Glenn Fleishman had this to say about the announcement:

Microsoft takes the plunge: announces Wi-Fi gateways: Microsoft today announced its several wireless products, along with some related wired gateway hardware. The offerings, as expected, aren’t very exciting, mimicking the commodity consumer gear on the market already. Where Microsoft might be able to make a difference is in their massive technical support operation. One of the consistent complaints about consumer Wi-Fi products is the inability to get solid tech support time after time. Whatever you think about Microsoft, they wrote the book on accountability and follow-up for technical support, and we’ll see if they can execute on that with Wi-Fi gear as well.