Boiling before drinking.

31 December 2012

Don’t watch. It will be ready…soon(ish).

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When I Was Fifteen

2 January 2007

It was 1969. I was in the tenth grade. Clearly, we weren’t thinking about things like this.

There’s not much no chance that I’m going to take up computer programming any time soon. However, I like the motivational aspect of seeing what a 15-year old has done with his skills. Spend a few minutes at Yuvi’s weblog and you’ll probably find a lot to like about his weblog design as well as its content.

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Quality in the New Year

31 December 2006

Sometimes I find myself wishing I could be more positive about goods and services that I spend money on. More accurately, I wish I could bring myself to spare loyal readers the grimy details. Alas, I can’t.

Regular readers are well aware of The HP Way and how After Hours ships the wrong sizes of clothes for the most important events in a person’s life. It’s tiresome to write about such atrocious service, but cathartic and necessary.

On December 8 Amazon took an order for a camera. I didn’t realize at the time that they were “farming the order out” to TigerDirect. Worse, TigerDirect was backordered. None of that stopped these two companies from billing my credit card and going completely silent. When I finally inquired I got a string of differing delivery dates and promises.

When I attempted to cancel the order, I was given a couple of email lectures followed by a return authorization. Why would I need a return authorization when TigerDirect is backordered and I never received the camera?

Finally, when I suggested that TigerDirect simply cancel my order, they went silent again. Please understand that this is all about $129.99 plus $7.24 for shipping which has already been charged to my credit card. In other words, it ain’t about the money, it’s about the lousy service and misrepresentations. Hint to both companies: Christmas has come and gone!

We’ll see whether Amazon and/or TigerDirect are willing to make good on this mess. As for not reporting these matters in the New Year, fugedaboudit.

If your company is clueless (and careless) about quality, the public (including my 7 readers) deserves to know.

UPDATE: For those who want to read a little more about Tiger Direct and the parent (public) company, follow this link and then, this one. Here’s a quote:

Users at several Internet scam-reporting message boards report that TigerDirect and its sister organization OnRebate.com deliver shoddy equipment or fail to pay promised large rebates on items. Support requests by e-mail and phone are refused or delayed. The Better Business Bureau has given TigerDirect an “unsatisfactory” rating for its performance in these matters. These allegations also exist against its twin site (in design and merchandise), globalcomputer.com. A website named TigerDirectSucks.org carries pro and con messages about the company, including what purport to be postings from ex-employees.

Oh, by the way, HAPPY NEW YEAR!

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262 Tractor Trailers

28 December 2006

In the early 1980’s I spent some time heading up a firm that developed computer-generated energy management models for commercial buildings. We modeled a facility using software that dealt with three primary aspects of building operation: architecture, mechanical equipment and electrical equipment.

Read on...

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Free 2.8 Windows Experience Index

27 December 2006

Here’s a headstart on the new year.

Show me a Windows Experience Index above 5.0 on a laptop for less than $1500 and I’m all over it.

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