My Course Of Study
29 October 2003
A few weeks ago, during some preparatory seminars for this years Baldrige Examiners’ work, an experienced quality engineer was asked, “What course of study would you advise for a young person interested in pursuing the field of quality?”
Without hesitation, he said, “I’d suggest an undergraduate degree in Industrial Engineering followed by Master Black Belt certification in Six Sigma and a rigorous study of ‘lean methods’ for anyone – young or old – interested in quality.” With just a little extra prodding he suggested some books. One of them is Lean Thinking by James Womack and Daniel Jones.
If you enjoy the study of customer service, business improvement and the methodologies that can be used to bring about performance excellence, this one belongs on your reading list.
Filed under: Quality